Frequently Asked Questions

We are here to answer all of your Questions

Do you have questions about our products and service? Find the answers here. We've compiled a list of frequently asked questions to help you learn more about our products and our process.

About Fyrouzi

Fyrouzi, which means turquoise in Arabic, represents one of the colors found in the captivating art of Palestinian Handmade Ceramics.

With a rich heritage spanning over four centuries, the Ceramic industry in Palestine has been passed down through generations, preserving its timeless essence. Our mission is to showcase these unique, high-quality Ceramics; creating opportunities for disadvantaged producers, empowering women, and preserving this traditional craft, while providing you with unique tableware at reasonable prices.

Questions You may Have?

Are your products food, dishwasher and microwave safe?

Our products are food safe, lead free and are dishwasher and microwave safe, with a durable glaze that ensures the colors remain vibrant and unchanged over time. However, they are delicate and should be handled with care to prevent chipping.

How long does it take to ship an order?

Delivery in UAE happens within 3 days. We also provide same day delivery service in Dubai for an extra charge. (For same day delivery service contact us on whatsapp 00971588829210) For International orders, shipping takes 1-2 weeks

Can I customize an order?

Yes, we offer custom orders for bulk quantities. We can customize favors, corporate gifts, and all your occasions by adding names, logo, specific text or colors. Please contact us to discuss your specific requirements and get a quote.

Can I return or exchange products?

99.9% of our customers are delighted and happy with their orders. If an item arrives damaged, faulty or isn't what you ordered, contact us within 48 hours of delivery at hello@fyrouzi.com or on WhatsApp at +971 58 882 9210 and we'll refund you in full. Changed your mind, or want a different size or design? You can exchange your item at our shop within 7 days of receiving your order. Please bring the item unused in its original packaging, and your order confirmation email (invoice). We don't offer refunds for change of mind. Full details: fyrouzi.com/pages/returns

Do you offer gift wrapping?

Our standard box is great for gifting, you can also ask for plain gift card to include in the package so you can add your message, we also provide a message about the brand and artisans and nice shopping bag. You can find our standard packaging here https://www.instagram.com/p/DB0Xx6QRQ1W/?utm_source=ig_web_copy_link&igsh=MzRlODBiNWFlZA== For VIP packaging contact us to explore options that meet your needs.

Do you offer wholesale pricing?

Yes, we offer wholesale pricing for qualified customers. Please contact us for more information.

What is the delivery fee?

Shipping cost is 25 AED across the UAE, and free on orders above 499 AED in the Gulf.

Do you have a shop?

We have a pop-up shop inside Kave in Alserkal Avenue, Dubai